About us
About - Personal and tailored
Our mission is to be the leader in online vacation bookings by creating a personalized feel and letting customers know they are interacting with real people, whether by text, email, live chat or phone.
OUR FOCUS
Personal and tailored
At Cancun Escapes, we understand that you most likely don’t want to talk to us on the phone! Nowadays, texting/messaging is the main form of interaction. Send us a text message with your questions or any clarifications needed. We do not use bots, or any automatic responses to talk to you. One of our vacation specialists will always respond and we can have our conversation at the pace you want, and most importantly, in the way you are used to on a daily basis. We want you to have an easy and convenient experience with us on this site.
We pride ourselves on not being just another ordinary online travel company, we take a personalized approach to ensure that each client has their Escape tailored specifically for them. Instead of having “business relationships” with resorts and receiving a certain room allocation and services, we are directly linked to the resorts we offer, with last-minute availability, and the ability to modify packages to the client’s wishes. From the moment you book one of our packages to the flight home, Cancun Escapes tracks each and every client to ensure they have the best experience possible.
Going forward
Founded as a subsidiary of Yucatan Holidays, and the Sunset Group, Cancun Escapes was born as a result of more than 15 years of telephone marketing to the US and Canadian markets. As the technology grew, with more and more people performing daily tasks online and social media presence exploding, it became clear that another company would need to be created to satisfy this new, massive and dynamic market.
Always seeking to be as friendly and efficient as possible, Cancun Escapes will continue to search for new and easy ways for customers to find, research and book the getaway of their dreams with as little hassle as possible. Part of that is also finding different exotic destinations and more diverse experiences to offer our clients. We believe that the more options, the better.
We pride ourselves on not being just another ordinary online travel company, we take a personalized approach to ensure that each client has their Escape tailored specifically for them. Instead of having “business relationships” with resorts and receiving a certain room allocation and services, we are directly linked to the resorts we offer, with last-minute availability, and the ability to modify packages to the client’s wishes. From the moment you book one of our packages to the flight home, Cancun Escapes tracks each and every client to ensure they have the best experience possible.